Web-based asset and maintenance system
May 1st 2005

Anew web-based asset, inspection and maintenance system from Telepartner Systems is being rolled out by HCL, supplier of fall protection systems for buildings.

ServiceNet can be accessed centrally and by HCL’s mobile field engineers and will help track jobs, from initial quotation through installation, invoicing and ongoing scheduled maintenance.

The system tracks potential customer assets from quotation and, on installation, adds products to the ‘installed base’. HCL’s existing installations will be added to the central asset register by engineers on scheduled inspection and maintenance calls using handheld Xda II PDAs.

Each inspector will be able to download open tasks within his area to his Xda II that runs the Telepartner Forms application, configured for HCL and linked over the 02 network to ServiceNet.

Engineers will query available work in their region by linking to ServiceNet and jobs will be pulled down over the air using O2’s mobile wireless network and interpreted by client software on Xda II PDAs.

The client software enables HCL’s engineers top provide the central ServiceNet asset register with full information on each installation.

The pay-as-you-go subscription service offers low cost of entry and a fully managed service solution for a monthly fee that also includes the O2 airtime agreement.