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Machine Building 2009
MTec 2009



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Sales success
January 1st 2008

A survey by national Cat Lift Truck dealer, Briggs Equipment, has revealed that when it comes to making buying decisions, customers rate the quality of sales force representation as crucial, with 80% of larger customers rating it as important.

The survey also found that when it comes to the sales team, the customers' priority is knowledge and ability to provide advice on the right truck.

Briggs Equipment believes materials handling companies need to rise to the challenge and recruit and employ high calibre sales people.

The company recently launched an internal recruitment drive and developed a bespoke 12 week Trainee Sales Programme.

Greg Mulhearn, national sales and marketing director, comments "Our people create relationships with our customers and it is the quality of that relationship that dictates our customers' experience of Briggs."

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